Cards & Deposits

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Tailored, Comprehensive

Digitized, Automated
Cards & Deposits

Maximize the ROIs and outcomes of your cards and deposits services with our holistic solution that transforms the legacy technology stack, processes, and workforce. Our Digital Knowledge Operations™ (DKO) framework offers expert consulting to uncover systemic inefficiencies and tailored digital solutions to automate manual processes like disputes processing, maintenance requests, onboarding, etc.

Account Onboarding

• Client interfacing • Documents collection • Customer KYC • Entering account details into the deposits system • Quality control checks • Document imaging and electronic repository • Regulatory compliance

Exceptions Processing

• Tracking financial documents • Compliance exceptions (missing HMDA, outdated escrow analysis, etc.) • Collateral perfection • ACH exception handling • NSF and overdrafts • Returned deposits

Disputes Management

• Transaction review & investigation • Chargeback reason code • Customer communication • Arbitration

Card Risk Management

• Risk tracking and scoring • Cardholder communication • Fraud detection & analytics

Tailored, Comprehensive

Digitized, Automated
Cards & Deposits

Account Onboarding

Exceptions Processing

Disputes Management

• Transaction review & investigation • Chargeback reason code • Customer communication • Arbitration

Card Risk Management

• Risk tracking and scoring • Cardholder communication • Fraud detection & analytics

Future-Ready Operations

Our Cutting-Edge
Digital Solutions

Explore powerful automation solutions that use technologies such as Robotic Process Automation (RPA), Natural Language Processing (NLP), big data analytics, and document extraction. Our execution expertise combined with intelligent automation can make your cards and deposits operations future-ready with best-in-class performance.

Robotic Process Automation
Digital Document Management
Rule-Based Engine with NLP

Leverage programmable bots to automate repetitive onboarding tasks, including customer interaction, document collection, verification, and data capture and entry into the core system. RPA can speed up your cards and deposits operations by reducing manual efforts, and it increases the accuracy for better customer experience and compliance.

Key Features

Enables straight through processing
24×7 onboarding with QC automation
Multi-channel customer interaction

Commission a digital document management system to organize the latest business process blueprints, customer records, and other critical financial data at a globally accessible repository. The system can help you track financial documents, manage exceptions, respond to inquiries and audits, and also support the training needs.

Key Features

100% accurate documentation for compliance
Secure, up-to-date, and integrated repository

Analyze and identify fraudulent transactions to facilitate card disputes and determine the reason codes. NLP-based technology and chatbots can help resolve chargeback disputes swiftly, with no or minimal human intervention.

Key Features