World-Class Customer ServicesEnable Delightful
Customer Experience (CX)

Drive Moments of Truth (MoTs) for your customers with personalized and standout experiences across touchpoints.

Our Customer Experience (CX) transformation programs leverage data analytics, automation, and human expertise to drive engagement and retention across the sales, servicing, and support journeys.
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Designed for Customers

Customer-Centric
Financial Services

The key to customer-centric financial services lies in a holistic and synchronized transformation of the front office, operations, business support, and IT infrastructure. Designing and delivering services with the customer at the core, and a seamless omnichannel experience are key to acquisition and retention. Our customizable CX programs and hands-on expertise in financial services operations can help you deploy truly differentiated and hyper personalized customer experience journeys.


Acquisition & Retention

• Lead engagement
• Lead nurture
• Telesales
• Upsell/cross-sell
• Offline sales
• Inbound/outbound sales
• Referral campaigns


Customer Service

• Live/on-demand support
• Technical helpdesk
• Disputes management
• Claims handling
• Depository services
• Billing queries
• Account & cardholder communication
• Payment reminders
• Early/late stage collections


Account Onboarding

• Interfacing
• Document collection
• Digital KYC
• Client profiling
• Due diligence & documentation
• Account setup
• Service activation calls
• Onboarding
• Welcome calls
CX Transformation Par Excellence

Talent, Technology, Analytics
Reimagining CX

We transform the front-office customer experience by leveraging our proprietary Digital Knowledge Operations (DKO)™ framework; a combination of our exceptional human expertise with intelligent digital solutions to enable process automation and advanced data analytics. Outcomes of our CX transformation program include high-quality customer service, agility and efficiency, and cost-effective delivery, which can remarkably improve customer acquisition, retention, and advocacy.
  • Extensive Talent Capital
  • AI-Powered Process Automation
  • Advanced Predictive Analytics
  • Omnichannel Services
  • Performance Monitoring System

Our vast pool of trained financial services professionals provides a scalable solution to meet customer needs across channels and touchpoints. We ensure hassle-free operations and delightful customer interfacing based on our certified skills in the back, mid, and front-office processes.

Key Features

  • Strong talent pool of 5000+ trained professionals
  • In-depth, hands-on domain expertise
  • Scalable solution to support onshore, offshore, and hybrid delivery model

We deploy intelligent digital solutions such as robotic process automation, document extraction, NLP-powered chatbots, Robo-advisor, and more to automate processes such as loan closing, underwriting, lead/customer engagement, conflict resolution, digital KYC, etc.

Key Features

  • Faster turnaround with high accuracy
  • 24×7 services
  • Scalable and cost-effective

Extract actionable insights from the vast amount of raw and unstructured data and predict key metrics like demand, retention, churn rate, and more using advanced predictive analytics tools. Data analytics can also help you align the operations and front office to ensure highly targeted and hyper-personalized service delivery.

Key Features

  • Instant insights to support business decisions
  • Minimizes inherent biases

We can enable a truly omnichannel customer experience through seamless integration of the channels and touchpoints. Our services span Voice, IVR, Email, Chat, and Web over a unified CX platform based on cutting-edge tools in the market.

Key Features

  • Platform-driven experience
  • Customizable solution

Leverage the performance monitoring system to automatically track and manage employee activities to ensure consistent and high-quality customer service delivery at all times. Make efficient and accurate decisions using the built-in dashboard with rich, real-time insights.

Key Features

  • Automated monitoring facility
  • Real-time insights
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Key Differentiators

Why Anaptyss?
Our USPs

We adopt a careful and data-driven approach led by our consulting experience and in-house implementation adeptness to enable the best possible outcomes for our clientele.
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Strong talent pool
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Customer services

16 Languages

Multilingual delivery

Integrated

Quality assurance
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20+

Years of domain experience
Anaptyss
Headquarters
221 Roswell St, Suite 200
Alpharetta, GA 30009
Our locations
Where to find us?
Get in touch
Anaptyss Social links
Taking seamless key performance indicators offline to maximise the long tail.
Avantage
Headquarters
Visualize quality intellectual capital without superior collaboration and idea sharing installed base portals.
Our locations
Where to find us?
Get in touch
Anaptyss Social links
Taking seamless key performance indicators offline to maximise the long tail.

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