About the role
- We are looking for an experienced L2 Azure Integration Engineer to provide operational support, monitoring, troubleshooting, and maintenance of Azure-based integration services supporting critical banking and enterprise business processes.
- The role involves managing and troubleshooting Azure Logic Apps, Azure Automation Runbooks, Azure Storage services, and SFTP-based integrations. The ideal candidate will be responsible for investigating workflow failures, analyzing integration errors, resolving file transfer issues, validating access and permissions, and restoring services within defined SLAs.
Job Description
- Provide L2 operational support for Azure-based integration services across critical banking and enterprise processes.
- Monitor and manage alerts across Azure Logic Apps, Azure Automation Runbooks, Azure Storage, SFTP, and related integration components.
- Investigate recurring alerts and incidents, perform root cause analysis, and ensure timely resolution or escalation within defined SLAs.
- Troubleshoot failed Azure Logic Apps workflows by analyzing execution history, logs, error messages, and system dependencies.
- Resolve SFTP-based integration issues involving file transfers, connectivity, authentication, file delivery, and processing.
- Troubleshoot Azure Storage Accounts, Blob Storage, file shares, access permissions, and storage-based integrations.
- Investigate API, authentication, authorization, certificate, token, and network connectivity issues affecting integrations.
- Collaborate with L1 support, Azure Engineering, RPA, Application, Network, Security, and business teams to resolve complex incidents.
- Develop and maintain operational runbooks, knowledge articles, troubleshooting guides, and support procedures.
- Identify recurring failure patterns and recommend improvements to monitoring, alerting, automation, and service reliability.
Qualifications
- Relevant educational qualifications in Computer Science, Information Technology, Engineering, or a related discipline.
- Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Developer Associate (AZ-204) certification.
- ITIL® 4 Foundation certification.
- Additional certifications in Azure Security, DevOps, Automation, or Cloud Technologies will be an advantage.
- Hands-on experience providing L2 operational support for Azure-based integration services.
- Practical experience with Azure Logic Apps, including workflow monitoring, execution history analysis, and troubleshooting failed integrations.
- Experience with Azure Automation Runbooks, job execution monitoring, and failure investigation.
- Working experience with Azure Storage Accounts, Blob Storage, file shares, and storage-based integrations.
- Experience supporting SFTP-based integrations, including file transfer failures, connectivity, authentication, permissions, and file processing issues.
- Experience troubleshooting REST APIs, HTTP response codes, authentication mechanisms, certificates, tokens, and service connectivity.
- Exposure to network troubleshooting involving DNS, firewall rules, private endpoints, connectivity, and access controls.
- Experience with incident management, alert monitoring, triage, escalation, and resolution within defined SLAs.
- Experience collaborating with application, infrastructure, security, network, and third-party teams to resolve cross-platform incidents.
- Azure Integration: Azure Logic Apps, workflow monitoring and troubleshooting, Azure Automation Runbooks, job execution monitoring, and Azure Storage services.
- SFTP & File Transfers: SFTP connectivity, authentication, credentials, permissions, file delivery, file pickup, naming conventions, formats, and processing troubleshooting.
- Azure Storage & Access Management: Storage Accounts, Blob Storage, file shares, RBAC, identity management, access permissions, and connectivity validation.
- API & Authentication: REST APIs, HTTP response codes, authentication, authorization, certificates, tokens, and integration dependencies.
- Network Troubleshooting: DNS, firewall rules, private endpoints, network connectivity, and access controls.
- Operations & Incident Management: L2 support, alert monitoring, incident triage, root cause analysis, SLA management, escalation, and service restoration.
- Documentation & Continuous Improvement: Runbooks, knowledge articles, troubleshooting guides, operational procedures, monitoring improvements, and automation recommendations.
- Collaboration: Ability to work effectively with L1 support, Azure Engineering, RPA, Application, Network, Security, and business teams.
Perks & Benefits
Medical Insurance
Choose from Health Savings Plan, HRA, or PPO, whichever best fits your healthcare needs and budget.
Parental leave
Take the time you need to welcome and care for your growing family, with leave designed to support you through this milestone.
Training and development
Access structured, project-specific training and continuous learning opportunities that help you grow in your role and career.
Two-way transport
Enjoy stress-free commuting with two-way cab pick-up and drop-off facilities for every shift.
