About the role
- We are looking for an experienced ServiceNow Developer with 6–8 years of experience and strong expertise across ITSM, ITOM, and ITAM modules. The ideal candidate will have hands-on experience with ServiceNow AI capabilities, including AI Ops, Now Assist, Virtual Agent, Predictive Intelligence, and Agentic AI.
- The role involves designing, developing, configuring, and optimizing scalable ServiceNow solutions while leveraging AI-powered automation to enhance IT operations, streamline workflows, and improve employee experiences.
Job Description
- Design, develop, configure, and customize applications on the ServiceNow platform.
- Implement and support ITSM, ITOM, and ITAM modules, including Incident, Problem, Change, Request, CMDB, Discovery, Service Mapping, Event Management, SAM Pro, and HAM Pro.
- Develop scalable platform solutions using Flow Designer, IntegrationHub, Workflow Studio, Script Includes, and App Engine Studio.
- Build and maintain platform components, including Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Notifications, Service Catalogs, Record Producers, and Workflows.
- Configure integrations with cloud platforms, enterprise applications, identity management systems, asset management tools, and third-party monitoring solutions.
- Implement AI-powered IT operations capabilities, including alert correlation, anomaly detection, predictive event analytics, and root cause analysis.
- Leverage Now Assist, Predictive Intelligence, Virtual Agent, and Generative AI to enable intelligent automation and improve service delivery.
- Design AI-powered autonomous workflows and agents capable of executing multi-step tasks through ServiceNow orchestration capabilities.
- Support platform upgrades, manage update sets, participate in code reviews, and maintain development standards.
- Collaborate with architects, product owners, and cross-functional teams in Agile/Scrum environments.
Qualifications
- Relevant educational qualifications in Computer Science, Information Technology, or a related discipline.
- Preferred certifications include ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and CIS certifications in ITSM, ITOM, or ITAM.
- ServiceNow Micro-Certification in Now Assist and ServiceNow Certified AI Professional are preferred.
- 6–8 years of hands-on experience in ServiceNow development, configuration, customization, and implementation.
- Strong experience implementing and supporting ServiceNow ITSM, ITOM, and ITAM modules.
- Practical experience with CMDB, Discovery, Service Mapping, Event Management, Operational Intelligence, and MID Server configuration.
- Experience implementing Software Asset Management (SAM Pro), Hardware Asset Management (HAM Pro), asset lifecycle management, software compliance, and license optimization.
- Hands-on experience with ServiceNow AI capabilities, including AI Ops, Now Assist, Predictive Intelligence, Virtual Agent, Generative AI, and Agentic AI.
- Experience configuring AI-powered alert correlation, anomaly detection, incident summarization, knowledge generation, and automated resolution workflows.
- Experience developing AI agents, autonomous workflows, AI orchestration, and employee self-service automation.
- Strong integration experience with REST and SOAP APIs, JSON, XML, OAuth, and JWT.
- Experience integrating ServiceNow with Microsoft Azure, Azure AD (Entra ID), AWS, Active Directory, SCCM/MECM, Intune, VMware, Jira, Splunk, and Dynatrace.
- Experience with external LLM integrations and AI governance and approval workflows.
- Exposure to platform upgrades, update sets, code reviews, technical documentation, and development standards.
- ServiceNow Modules: ITSM (Incident, Problem, Change, Request, Service Catalog, Knowledge, Major Incident, and Release Management); ITOM (CMDB, Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Discovery, Orchestration, and MID Server); ITAM (SAM Pro, HAM Pro, Asset Lifecycle Management, Software Compliance, License Optimization, Contract Management, and Vendor Management).
- ServiceNow Development: Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Glide APIs, GlideRecord, GlideAjax, Scheduled Jobs, Flow Designer, Workflow Studio, IntegrationHub, App Engine Studio, Service Portal, and Employee Center.
- AI & Automation: AI Ops, Now Assist, Predictive Intelligence, Virtual Agent, AI Search, Generative AI, Agentic AI, Prompt Engineering, LLM Integrations, AI Governance, and Automation Engine.
- Integration Technologies: REST APIs, SOAP APIs, JSON, XML, OAuth, JWT, Azure, Azure AD (Entra ID), AWS, SCCM/MECM, Intune, VMware, Active Directory, Jira, Splunk, and Dynatrace.
- Programming Languages: JavaScript, HTML, CSS, AngularJS, and Jelly. SQL, PowerShell, and Python are preferred.
- Mandatory Technical Skills: ServiceNow Development, ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping, Event Management, Flow Designer, IntegrationHub, JavaScript, REST APIs, Business Rules, Client Scripts, Script Includes, Service Catalog, SAM Pro, HAM Pro, AI Ops, Now Assist, Predictive Intelligence, Virtual Agent, Agentic AI, Generative AI, and Azure Integration.
- Nice-to-Have Skills: Customer Service Management (CSM), Strategic Portfolio Management (SPM), Field Service Management (FSM), SecOps, GRC/IRM, Performance Analytics, Automation Center, Azure OpenAI/OpenAI API integration, Microsoft Copilot integration, Retrieval-Augmented Generation (RAG), and Model Context Protocol (MCP).
- Soft Skills: Strong analytical, problem-solving, and communication skills; stakeholder management; collaboration with architects and product owners; ability to work in Agile/Scrum teams; and strong technical documentation and design capabilities.
Perks & Benefits
Medical Insurance
Choose from Health Savings Plan, HRA, or PPO, whichever best fits your healthcare needs and budget.
Parental leave
Take the time you need to welcome and care for your growing family, with leave designed to support you through this milestone.
Training and development
Access structured, project-specific training and continuous learning opportunities that help you grow in your role and career.
Two-way transport
Enjoy stress-free commuting with two-way cab pick-up and drop-off facilities for every shift.
