Anaptyss leveraged its proprietary Digital Knowledge Operations™ (DKO) framework to commission a fully automated digital knowledge management and e-learning “Center of Excellence” for the bank.
The digitized ecosystem captured highly complex and error-prone procedures in a globally accessible, manageable, secure, up-to-date, 24×7 knowledge repository with integrated e-learning modules.
Key solution delivered
- Certified domain specialists to liaise with analysts and gather in-depth insights into the operating procedures, program background, upstream/downstream activities, regulatory requirements, etc.
- Advanced Robotic Process Automation (RPA) to record end-to-end operating procedures by capturing real-time screen activities and keystrokes, including mouse clicks.
- Automated collation and repository of digitized business process blueprints with step-wise, up-to-date instructions and screenshots.
- Developed high-quality content and e-learning modules comprising built-in assessment and gamification features using an inventive business domain, digital trainer, and designer-led approach. Leveraged the in-house LMS platform to enable deep system integration with a rich, seamless frontend experience.