Senior Business Analyst – US Banking

About the Role

• We are seeking an experienced Senior Business Analyst with 10+ years of expertise in the US Banking domain, specifically within the Mortgage Line of Business. The ideal candidate will have strong functional knowledge of Servicing, Loss Mitigation, and Default Management, along with familiarity with US regulatory and investor guidelines. The role requires close collaboration with business and technology teams to deliver compliant and customer-centric servicing solutions.

Job Description

• Lead business process analysis and improvement initiatives across mortgage servicing and banking functions.
• Develop BRDs, FRDs, user stories, use cases, process maps, and acceptance criteria.
• Identify and document business problems, pain points, and areas for process optimization.
• Gather, analyze, and manage business requirements in collaboration with stakeholders.
• Ensure adherence to US mortgage regulations, investor guidelines, and compliance standards.
• Support process modelling, impact analysis, workflow design, and requirements traceability.
• Drive dashboarding and reporting needs, including operational dashboards, risk metrics, and investor reporting.
• Identify automation opportunities to streamline servicing workflows and reduce manual intervention.
• Manage Agile ceremonies and maintain all project documentation.
• Work with cross-functional teams to implement solutions and track outcomes.
• Present insights, findings, and recommendations to senior stakeholders.

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Qualifications

Educational Qualifications

• Bachelor’s degree in Computer Science, IT, Business Administration, or related field; PMP, Scrum Master, or ITIL certification preferred.
• 4–5 years of experience in IT project coordination or management across diverse tech stacks.
• 4–5 years of supervisory or team lead experience in IT services or software development.
• Hands-on experience with at least one major technology stack and exposure to multi-stack project environments.

Experience

• Strong proficiency in requirement elicitation, documentation, process modelling, and stakeholder management.
• Deep functional understanding of US mortgage servicing, loss mitigation, and default management.
• Solid knowledge of US mortgage and banking regulations (Reg A–Z).
• Experience in mortgage origination, loan servicing, and financial data analysis.
• Strong communication, presentation, and problem-solving abilities.
• Ability to liaise effectively between business and technology teams.
• Experience identifying automation opportunities and improving operational efficiency.
• Agile/Scrum experience with strong collaboration skills.

Skills

• 10+ years of Business Analysis experience.
• 10+ years in US Banking/Financial Services.
• 5+ years in the Mortgage Line of Business.
• 10+ years of experience in process mapping and documentation.
• Minimum 5 years working in Agile/Scrum environments.
• Proven track record in stakeholder management and requirements gathering.
• Experience with US banking regulations and compliance requirements.

Perks and Benefits

• 2-way cab pick-up and drop-off facility for a stress-free commute.
• One complimentary meal provided during the shift.
• Exposure to multiple functional areas, enhancing your professional growth.
• Supportive work environment focused on learning and development.

Training Support

• Comprehensive process-specific training will be provided to help you succeed in your role.