Quality Manager – Banking Operations

About the Role

• We are seeking an experienced Quality Manager to lead quality assurance initiatives across banking operations. The role involves implementing and monitoring quality processes, conducting audits, driving process improvements, and upskilling teams to ensure excellence in service delivery. The position requires strong analytical, leadership, and process improvement skills, along with the ability to collaborate across cross-functional teams.

Job Description

• Implement, monitor, and manage quality assurance processes to meet and exceed KPIs.
• Collaborate with service delivery teams to drive continuous quality improvement initiatives.
• Conduct root cause analysis of errors, document findings, and present actionable recommendations to stakeholders.
• Identify training needs, conduct audits, and deliver upskilling programs to enhance team capabilities.
• Facilitate internal and external audits, track follow-ups, and ensure compliance with observations.
• Study existing processes and implement process improvement initiatives through structured projects.
• Support cross-location teams to standardize and improve quality outcomes.

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Qualifications

Educational Qualifications

• Graduate in any discipline.
• Significant experience in quality management within banking or financial services operations.
• Proven track record of leading quality improvement initiatives and managing teams.

Experience

• Graduate in any discipline.
• Significant experience in quality management within banking or financial services operations.
• Proven track record of leading quality improvement initiatives and managing teams.

Skills

• Proven experience in quality assurance management and process improvement.
• Knowledge of quality assurance methodologies, tools, and frameworks.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively across teams and functions.
• People management experience with the ability to lead, motivate, and coach teams.
• Ability to work under pressure and adapt to unstructured environments.
• Experience in outsourced environments, preferably within the banking and financial services domain.
• Relevant certifications such as Certified Quality Manager or Six Sigma are a plus.

Perks and Benefits

• 2-way cab pick-up and drop-off facility for a stress-free commute.
• One complimentary meal provided during the shift.
• Exposure to multiple functional areas, enhancing your professional growth.
• Supportive work environment focused on learning and development.

Training Support

• Comprehensive process-specific training will be provided to help you succeed in your role.