Assistant Manager – Banking Backend Operations

About the Role

• Lead and support banking backend operations for US banking clients, ensuring seamless service delivery and operational excellence.
• Manage teams handling high-volume banking processes while maintaining compliance, quality, and productivity standards.
• Drive operational governance, performance management, and process optimization initiatives.
• Collaborate with internal and client stakeholders to deliver consistent business outcomes and service excellence.
• Contribute to continuous improvement initiatives that enhance efficiency, accuracy, and customer experience.

Job Description

• Manage day-to-day banking backend operations and ensure adherence to SLAs, productivity targets, and quality standards.
• Supervise Team Leaders and operations staff supporting high-volume banking processes.
• Monitor workloads, queues, and turnaround times to ensure timely task completion.
• Drive operational discipline, compliance adherence, and risk mitigation practices.
• Monitor quality metrics, conduct root cause analysis, and implement corrective actions.
• Lead team performance management, coaching, employee engagement, and workforce effectiveness initiatives.
• Prepare operational dashboards, performance reports, and governance updates for stakeholders.
• Partner with QA, Training, Workforce Management, and Operations teams to achieve business objectives.
• Identify opportunities for process improvements, workflow optimization, and operational automation.

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Qualifications

Educational Qualifications

• Bachelor’s degree in Commerce, Business Administration, Finance, Banking, or a related discipline.
• Master’s degree in Business Administration, Finance, or Operations Management is preferred.
• Certifications in Banking Operations, Process Excellence, Lean Six Sigma, or Operations Management are advantageous.

Experience

• 5–10 years of experience in banking operations, financial services operations, or BPO banking environments.
• Prior experience leading teams within banking backend operations.
• Hands-on experience managing SLAs, productivity metrics, quality standards, and operational controls.
• Experience supporting US banking processes and operational delivery models.
• Exposure to one or more banking domains including Deposit Operations, Lockbox Processing, Lending Operations, Document Management, Payment Processing, Reconciliation, or Account Maintenance.
• Experience managing client reporting, governance activities, and stakeholder communication.

Skills

• Strong understanding of Compliance Controls, SOX controls, IT General Controls (ITGC), and Information Security control frameworks.
• Knowledge of regulatory compliance requirements, financial crime controls, consumer protection controls, and regulatory reporting obligations.
• Expertise in ITGC domains including Access Management, Change Management, Operations, and Software Development Lifecycle (SDLC).
• Understanding of Information Security domains including Vulnerability Management, Incident Response, Cloud Security, and Cybersecurity Controls.
• Strong knowledge of risk management frameworks such as COSO, Three Lines of Defense, NIST, and related control standards.
• Hands-on experience with GRC platforms including Archer, MetricStream, or ServiceNow GRC.
• Strong SOX, ITGRC, controls testing, and validation fundamentals.
• Advanced Excel skills for sampling, testing analysis, and risk reporting.
• Ability to create high-quality, audit-defensible, regulator-ready documentation and working papers.
• Strong analytical thinking, professional skepticism, and evidence-based decision-making capabilities.
• Experience managing issue lifecycle activities, remediation validation, and risk escalation processes.
• Excellent stakeholder management, presentation, and communication skills.
• Ability to identify thematic and systemic control risks beyond individual control deficiencies.
• Strong commitment to independence, governance standards, and quality assurance practices.

Perks and Benefits

• 2-way cab pick-up and drop-off facility for a stress-free commute.
• One complimentary meal provided during the shift.
• Exposure to multiple functional areas, enhancing your professional growth.
• Supportive work environment focused on learning and development.

Training Support

• Comprehensive project-specific training will be provided to help you succeed in your role.