Analyst / Senior Analyst – Loss Mitigation

About the Role

• Manage complex and high-risk delinquent mortgage accounts within the Loss Mitigation function.
• Provide expert-level financial analysis and decision support for sustainable borrower solutions.
• Ensure regulatory, investor, and internal servicing compliance across all assigned cases.
• Mentor junior analysts while driving quality, accuracy, and operational excellence.
• Operate in a customer-focused environment supporting US mortgage portfolios.

Job Description

• Handle escalations, appeals, and high-risk borrower profiles requiring advanced case assessment.
• Review and approve loan modification, forbearance, and repayment plan recommendations.
• Conduct detailed financial analysis of borrower income, expenses, assets, and hardship documentation.
• Coordinate with foreclosure, bankruptcy, underwriting, and legal teams for resolution strategies.
• Maintain SLA adherence, quality standards, and audit-ready documentation in servicing systems.
• Identify process gaps, operational risks, and continuous improvement opportunities.

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Qualifications

Educational Qualifications

• Bachelor’s degree in Finance, Commerce, Business Administration, or related field.
• Relevant certifications in mortgage servicing or financial analysis are advantageous.

Experience

• Progressive experience in US mortgage loss mitigation or mortgage servicing operations.
• Hands-on exposure to handling complex delinquency cases, escalations, and compliance reviews.
• Experience mentoring or guiding junior analysts preferred.
• Familiarity with mortgage servicing platforms and case management systems.
• Strong understanding of US mortgage investor guidelines including Fannie Mae, Freddie Mac, FHA, and VA.

Skills

• Advanced financial analysis and borrower assessment capabilities.
• Strong knowledge of regulatory, investor, and internal servicing guidelines.
• Ability to manage escalations and high-risk cases with sound judgment.
• Strong stakeholder coordination across underwriting, legal, foreclosure, and bankruptcy teams.
• High attention to detail with audit and documentation accuracy.
• Effective mentoring, communication, and quality oversight skills.
• Ability to work in Night Shift (Noida location) within a structured operational environment.

Perks and Benefits

• 2-way cab pick-up and drop-off facility for a stress-free commute.
• One complimentary meal provided during the shift.
• Exposure to multiple functional areas, enhancing your professional growth.
• Supportive work environment focused on learning and development.

Training Support

• Comprehensive project-specific training will be provided to help you succeed in your role.