Job Information
- Industry Banking & Financial Services
- Work Experience 10+ Years
- Date Opened 01 July 2025
- Job Type Full Time
- City Gurugram
- State/Province Haryana
- Country India
- Zip/Postal Code 122002
About the Role
- We are seeking a highly experienced and dynamic Manager to lead our Managed Services operations focused on U.S. banking back-office processes. The ideal candidate will have at least 10 years of relevant experience in banking operations and should possess strong domain knowledge, preferably with certifications in key banking functions such as payments, loans, trade finance, compliance.
- This individual will be responsible for managing day-to-day operations, ensuring regulatory and SLA compliance, driving process improvements, and leading a team of specialists to deliver high-quality services to U.S.-based financial institutions.
Job Description
- Deep domain expertise in at least one key banking function, supported by relevant certifications such as CBAP (Certified Banking & Accounting Professional); NACHA; ACAMS; ICBA; or equivalent U.S. banking certifications. Manage and oversee end-to-end back-office operations for U.S. banking clients, including but not limited to:
- Payment Processing (ACH, Wire, Checks), Loan Servicing, Trade Finance Documentation, Reconciliation & Settlements, Regulatory Reporting & Compliance.
- Lead a team of process specialists and associates; ensure workload balancing and resource optimization.
- Serve as the Subject Matter Expert (SME) for assigned banking processes.
- Drive operational excellence through continuous process improvement, automation, and control enhancements.
- Ensure adherence to SLAs, KPIs, compliance standards, and client expectations.
- Collaborate with internal and client stakeholders to ensure seamless service delivery and relationship management.
- Prepare and present performance reports, business reviews, and improvement plans.
- Support transition and onboarding of new clients/processes into the managed services model.
- Stay updated with U.S. banking regulations, compliance updates, and best practices.
Qualifications

Perks and Benefits
- 2-way cab pick-up and drop-off facility for a stress-free commute.
- One complimentary meal provided during the shift.
- Exposure to multiple functional areas, enhancing your professional growth.
- Supportive work environment focused on learning and development.
Training Support
- Comprehensive process-specific training will be provided to help you succeed in your role.
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