Operations Leader / Operations Manager – Banking Domain

About the Role

• We are seeking a seasoned Operations Leader to take charge of end-to-end banking operations. The ideal candidate will ensure process efficiency, compliance, high service standards, and effective team management across banking operations including account servicing, payments, lending, KYC/AML, and regulatory compliance. This role requires strong leadership, cross-functional coordination, and commitment to process excellence in a dynamic banking services environment.

Job Description

• Lead and manage daily operations across banking processes such as account opening, payments, reconciliations, loan processing, customer servicing, collections, and more.
• Ensure compliance with regulatory requirements including KYC/AML, applicable banking regulations, audit norms, and compliance standards.
• Drive operational excellence through process improvements, automation, quality control, and continuous improvement initiatives.
• Monitor and enforce SLAs, KPIs, productivity metrics, and service delivery standards to meet or exceed business/client expectations.
• Handle escalations and ensure timely resolution of operational issues.
• Lead, mentor, and manage a large team of supervisors, associates, and process specialists; foster capability development and performance management.
• Collaborate with cross-functional teams including Risk, Compliance, Finance, Technology, and Quality to ensure integrated operations and governance.
• Prepare operational reports, dashboards, and performance reviews for senior leadership.
• Drive internal audits, risk assessments, and business continuity planning (BCP).
• Support process transitions, system migrations, and onboarding of new processes or clients.
• Identify operational risks proactively and implement controls and governance mechanisms to mitigate them.

Apply Now

Qualifications

Educational Qualifications

• Graduate or Postgraduate degree in Commerce, Business Administration, Finance, or related field.
• Banking-related certifications (e.g., NISM, NCFM, IIBF) will be considered an advantage.

Experience

• Extensive experience (15+ years) in banking operations — retail banking, corporate banking, lending, cards, payments, or related domains.
• Strong knowledge of regulatory frameworks, compliance standards (including KYC/AML, audit requirements, RBI norms) and operational risk management.
• Proven experience managing large teams in high-volume operations environments.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to lead change and drive process improvements; certification or experience in process excellence methodologies (e.g., Lean, Six Sigma) preferred.
• Proficiency in MS Excel, reporting tools, and workflow management platforms or banking operations systems.

Skills

• Leadership & People Management
• Decision Making & Strategic Thinking
• Quality & Compliance Orientation
• Customer Centricity
• Risk Management & Governance
• Process Excellence & Operational Efficiency

Perks and Benefits

• 2-way cab pick-up and drop-off facility for a stress-free commute.
• One complimentary meal provided during the shift.
• Exposure to multiple functional areas, enhancing your professional growth.
• Supportive work environment focused on learning and development.

Training Support

• Comprehensive process-specific training will be provided to help you succeed in your role.