Quality Analyst (QA)

About the Role

• Support quality assurance initiatives across backend banking operations to ensure accuracy, compliance, and operational excellence.
• Monitor process adherence and evaluate transaction quality against defined banking and regulatory standards.
• Partner with operations, training, and compliance teams to drive continuous process improvement.
• Identify quality risks, recommend corrective actions, and strengthen operational controls.
• Contribute to a culture of quality, compliance, and customer-focused service delivery.

Job Description

• Conduct regular audits and quality reviews of backend banking transactions and operational processes.
• Monitor employee performance against established quality standards and provide actionable feedback.
• Identify process gaps, operational risks, and compliance issues while recommending corrective measures.
• Prepare quality reports, scorecards, dashboards, and management review presentations.
• Support root cause analysis initiatives and implement preventive controls to reduce errors.
• Collaborate with training and operations teams to improve process knowledge and quality performance.
• Ensure compliance with banking regulations, internal policies, and quality assurance frameworks.
• Maintain quality documentation, audit records, and process checklists.

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Qualifications

Educational Qualifications

• Bachelor’s degree in Commerce, Finance, Business Administration, Banking, or a related discipline.
• Professional certifications in Quality Management, Banking Operations, Compliance, or Process Excellence are preferred.
• Lean Six Sigma or equivalent quality certifications are an added advantage.

Experience

• 2–6 years of experience in Quality Assurance, Quality Control, Banking Operations, or Financial Services environments.
• Experience conducting transaction audits, process reviews, and compliance assessments.
• Hands-on exposure to backend banking operations and operational quality frameworks.
• Experience supporting quality improvement initiatives, reporting, and stakeholder reviews.
• Knowledge of banking regulations, risk controls, and compliance requirements is preferred.

Skills

• Strong knowledge of banking operations including account maintenance, payments, reconciliations, and compliance processes.
• Understanding of banking regulatory requirements such as KYC, AML, data privacy, and operational controls.
• Excellent analytical, auditing, and problem-solving skills.
• Proficiency in MS Excel, reporting tools, dashboards, and quality management frameworks.
• Strong attention to detail and ability to identify process deviations and quality risks.
• Experience conducting root cause analysis and implementing corrective and preventive actions.
• Strong documentation, reporting, and quality governance capabilities.
• Excellent communication and stakeholder management skills.
• Ability to collaborate effectively with operations, training, compliance, and leadership teams.
• Knowledge of risk management practices and operational quality standards within banking environments.

Perks and Benefits

• 2-way cab pick-up and drop-off facility for a stress-free commute.
• One complimentary meal provided during the shift.
• Exposure to multiple functional areas, enhancing your professional growth.
• Supportive work environment focused on learning and development.

Training Support

• Comprehensive project-specific training will be provided to help you succeed in your role.