Supervisor – Loss Mitigation

About the Role

• Lead and oversee a team managing complex and high-risk delinquent mortgage accounts within the Loss Mitigation function.
• Drive quality case resolution, regulatory adherence, and operational excellence across team deliverables.
• Ensure strong customer service standards while balancing compliance and investor requirements.
• Provide leadership oversight on escalations, high-risk borrower scenarios, and decision validation.
• Operate in a Night Shift environment supporting US mortgage servicing portfolios.

Job Description

• Supervise analysts handling loss mitigation cases including escalations and complex borrower profiles.
• Review and approve loan modifications, forbearance agreements, and repayment plans.
• Monitor productivity, SLA adherence, and quality benchmarks across the team.
• Conduct audits and quality checks to ensure documentation accuracy and compliance standards.
• Collaborate with foreclosure, bankruptcy, underwriting, and legal teams for case resolution.
• Identify operational gaps and implement structured process improvement initiatives.
• Prepare performance dashboards and share insights with senior management.

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Qualifications

Educational Qualifications

• Bachelor’s degree in Finance, Commerce, Business Administration, or related field.
• Relevant certifications in mortgage servicing or financial analysis are advantageous.

Experience

• Progressive experience in US mortgage loss mitigation or mortgage servicing operations.
• Prior experience leading or supervising loss mitigation teams preferred.
• Strong knowledge of US mortgage investor guidelines including Fannie Mae, Freddie Mac, FHA, and VA.
• Hands-on experience working with mortgage servicing systems and case management platforms.
• Experience supporting audits, compliance reviews, and regulatory assessments.

Skills

• Strong analytical and decision-making capabilities in high-risk borrower scenarios.
• Deep understanding of regulatory, investor, and internal servicing guidelines.
• Leadership capability with experience in coaching and performance management.
• High attention to detail and documentation accuracy.
• Effective stakeholder coordination and cross-functional collaboration skills.
• Ability to operate in Night Shift (Noida location) within a structured servicing environment.

Perks and Benefits

• 2-way cab pick-up and drop-off facility for a stress-free commute.
• One complimentary meal provided during the shift.
• Exposure to multiple functional areas, enhancing your professional growth.
• Supportive work environment focused on learning and development.

Training Support

• Comprehensive project-specific training will be provided to help you succeed in your role.