Voice Process Executive – Analyst / Sr. Analyst

About the Role

• We are looking for detail-oriented and customer-focused professionals to support voice-based customer interactions. The role is responsible for managing inbound calls, resolving queries, delivering accurate information, and ensuring a seamless customer experience. The position requires strong communication skills, adherence to quality standards, and the ability to work effectively in a fast-paced environment.

Job Description

• Manage incoming customer calls with professionalism and clarity.
• Assess customer needs and deliver accurate information or resolutions.
• Maintain high-quality communication, including tone, clarity, and active listening.
• Meet process targets related to call handling, resolution, and customer satisfaction.
• Log and update customer details and interactions in CRM applications.
• Escalate complex or unresolved issues to designated teams for further action.
• Stay informed on updated product and process knowledge.
• Follow operational guidelines, compliance norms, and organizational policies.

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Qualifications

Educational Qualifications

• 10+2 or Graduation in any discipline.
• 1–3 years of experience in a voice process or customer service role.
• Experience in BPO, BFSI, e-commerce, or telecom domains is preferred.

Experience

• 10+2 or Graduation in any discipline.
• 1–3 years of experience in a voice process or customer service role.
• Experience in BPO, BFSI, e-commerce, or telecom domains is preferred.

Skills

• Strong verbal communication skills with clear pronunciation.
• Effective listening, interpersonal, and customer-handling abilities.
• Ability to manage high call volumes and work under pressure.
• Customer-first mindset with problem-solving capabilities.
• Basic proficiency in MS Office, CRM systems, and email communication.

Perks and Benefits

• 2-way cab pick-up and drop-off facility for a stress-free commute.
• One complimentary meal provided during the shift.
• Exposure to multiple functional areas, enhancing your professional growth.
• Supportive work environment focused on learning and development.

Training Support

• Comprehensive process-specific training will be provided to help you succeed in your role.