Client Introduction

A leading US bank operating multiple business lines across loan servicing, finance and accounting, retail services, and e-banking.

Problem Statement

• Slow turnaround time and high cost of reconciliation due to the labor-intensive operating model based on manual auditing of physical records
• Hampered execution, backlogs, and delivery snags due to centralized reconciliation of all transactions at a single location
• Limited visibility of transactions due to fragmented processing and lack of reporting dashboard

Solution Offered

A “three-pronged” approach hinged on redesigning the client’s operating model, co-creating the reconciliation process, and deploying an AI-powered reconciliation suite.

Key solution delivered:

• Created a flexible commercial model with 50+ in-scope processes across mortgage, consumer lending, F&A, e-banking, and retail services
• Center of excellence for enterprise-grade reconciliation
• Future-state dual operating model for efficient delivery and zero backlogs
• AI reconciliation suite with auto-match rule engine for analysis
• End-to-end transaction management
• SMART dashboard with a 360-degree view of transactions insight

Business Outcomes

• 60,000+ transactions reviewed in 45 days
• 45% optimization in operating costs
• Adherence to the banking regulatory and audit requirements