Approx. 45% Reduction in Operating Costs and Regulatory Compliance for a US-Based Regional Community Bank

Client Introduction

A leading US bank operating multiple business lines across loan servicing, finance and accounting, retail services, and e-banking.

Problem Statement

  • Slow turnaround time and high cost of reconciliation due to the labor-intensive operating model based on manual auditing of physical records
  • Hampered execution, backlogs, and delivery snags due to centralized reconciliation of all transactions at a single location
  • Limited visibility of transactions due to fragmented processing and lack of reporting dashboard

Solution Offered

A “three-pronged” approach hinged on redesigning the client’s operating model, co-creating the reconciliation process, and deploying an AI-powered reconciliation suite.

Key solution delivered:

  • Created a flexible commercial model with 50+ in-scope processes across mortgage, consumer lending, F&A, e-banking, and retail services
  • Center of excellence for enterprise-grade reconciliation
  • Future-state dual operating model for efficient delivery and zero backlogs
  • AI reconciliation suite with auto-match rule engine for analysis
  • End-to-end transaction management
  • SMART dashboard with a 360-degree view of transactions insight

Business Outcomes

  • 80,000+ transactions reviewed in 4 months
  • 45% optimization in operating costs
  • Adherence to the banking regulatory and audit requirements

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