Author name: Leander Fernandes

Hyper-personalization in insurance is a new norm that has emerged as a powerful tool to meet and exceed customer expectations. With the help of data analytics and connected devices, insurance companies can individualize or tailor their products, services, and interactions for each customer and stay ahead of the curve with hyper-personalization. This blog describes hyper-personalization …

Hyper-Personalization in Insurance – Key to Meet & Exceed Customer Expectations Read More »

Claims management is a complex process that involves several steps, from claim submission, investigation, and assessment to negotiating settlement and disbursal. A well-managed claim can make a huge difference and define a hassle-free insurance process or a prolonged, frustrating one. The ultimate goal of claims management for insurance companies that cover property and casualty (P&C) …

How to Effectively Manage Claims and Reduce Costs in the Insurance Sector Read More »

Insurance is a fiercely competitive market, and premium collection is one of the most critical aspects of the insurance industry. It is the lifeblood of the industry, which involves collecting payments or dues from policyholders and ensuring that they receive the coverage they have invested in. It is estimated that the supplier-customer chain model drives …

How to Optimize Premium Collection in Insurance: 5 Key Strategies  Read More »

The insurance industry is a complex ecosystem in which the customer journey often involves multiple touchpoints, from the initial research phase to the purchasing of a policy, from filing a claim to renewing a policy. Each interaction shapes the customer’s perception of the insurer. In addition, customer expectations have also evolved. Therefore, it is high …

How to Enhance Customer Experience (CX) in the Insurance Sector? Read More »